A Complete Guide for Away Fans at West Ham United: Exploring the Hammers’ Stadium and Surroundings

Away Fan Guide: West Ham United By Everton

Stadium Address

West Ham United London Stadium
London S20 2ST

Ticket Information

Supporters are advised not to travel unless they are in possession of a valid match ticket. No ticket upgrades will be available on the day of the fixture. Supporters who have ticketing issues on matchday should visit the Main Ticket Office, located by the West Ham Retail Store, which will be open from 11am. Supporters who are collecting pre-arranged duplicate tickets are advised to take photo ID with them.

If you have a digital away ticket for the fixture, please follow the provided advice. Supporters located in the upper tiers Block 218 – 220 of the visitors section will be issued with a digital ticket for this fixture. Make sure to charge your phone before heading to London Stadium. When preparing to enter the stadium open the Apple Wallet or Google Wallet app on your phone. To gain access, hold your phone close to the contactless reader on top of the turnstile. If you have multiple tickets attributed to the same fixture on one device, simply swipe left and right to switch between tickets when entering the stadium and scan each ticket individually to allow access to those in your party.

Help and Support

There will be a team of Everton Travel Stewards at the Stadium to help with any issues that may arise while you are there. For further information updates from Merseyside Police, please follow @MerPolEFC on Twitter.

Stadium Information

There will be a pre-match tribute to Chairman Bill Kenwright and Sir Bobby Charlton ahead of kick-off, and supporters will be asked to join in a moment of applause. Turnstiles will open 90 minutes before kick-off, and supporters are advised to arrive in plenty of time to assist with routine security checks at the turnstiles. The visitor entrance is located at Turnstile D. If you have any enquiries while outside the stadium, please visit West Ham’s dedicated visitor supporters’ tent directly opposite.

London Stadium is a cashless stadium, so Apple Pay or chip and pin are permitted inside. The nearest cash machine/ATM facility is available in the Olympic Park outside of the Podium Café and ArcelorMittal Orbit. All food products are advertised on the TV screens throughout the concourse area. Please note that all alcoholic bottled drinks must be decanted, and all kiosks will close ten minutes into the second half. For any specific dietary requirements or allergen information, please speak to the catering staff who will be able to advise on ingredients.

In the event of an emergency, all access and exit points must be clear. It is important to note that any articles that could potentially be used as a weapon or compromise public safety are strictly prohibited. If you wish to have a flag displayed inside the stadium, please contact West Ham at least 48 hours prior to the game with your request. Flags that do not have approval will be denied entry or removed from being displayed. It is also worth noting that following Premier League guidance, Israeli or Palestinian flags will not be permitted to be displayed at Premier League fixtures for the foreseeable future.

Accessible Information

For supporters with access requirements, there is a dedicated shuttle bus positioned in the visiting supporters coach park to assist in getting to and from the stadium. For further guidance, email accessibility@westhamunited.co.uk. West Ham has provision for 49 accessible parking spaces, including six bays for visiting supporters. Any visiting supporters wishing to book accessible parking on matchday can contact accessibility@westhamunited.co.uk for further advice. Wheelchair accessible viewing spaces are available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are located in the general admission seating areas. All accessible toilets are gender neutral, fitted with RADAR locks, and can be found on all levels close to accessible viewing areas.

Travel Information

Please be advised to check all travel routes prior to traveling to the game due to any unforeseen travel circumstances.

Public Transport
The quickest way to get to London Stadium is to walk from Stratford Station following the signposted routes. Stratford Station is served by National Rail services operated by Greater Anglia and c2c, as well as London Overground, Docklands Light Railway, and London Underground Jubilee and Central line services. Stratford International Station is served by Southeastern Trains services.

Bus
Stratford Bus Station and Stratford City Bus Stations are in close proximity to Stratford Station. Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, and D8.

Parking
There is no parking available at London Stadium, and parking restrictions will be in place and enforced in the local area. Coaches are encouraged to park in Visiting Car Park 1a, located off Pudding Mill Lane and adjacent to Pudding Mill Lane station.

Fan Behavior and Safety Announcement

Everton Football Club has a zero-tolerance stance on any discriminatory behavior and language used to travel to, from, or during the match. Possession or use of pyrotechnics is strictly prohibited and will result in action by the Club and Police. Encroachment on the playing surface is also dangerous and will result in strong sanctions, including a ban from attending matches across the country. Anti-social or criminal behavior on concourses can lead to ejection from the stadium or arrest and subsequent nationwide stadium ban. The Club works with the authorities to identify individuals involved in such behavior using CCTV.

Please enjoy your matchday and stay safe. Everton Football Club appreciates your continued support in protecting the Club’s reputation and enhancing the matchday experience for all.

Article Tags: Football, West Ham United, Away Fans, Stadium Guide, Exploring, Hammers, Surroundings